Delete your account
Last updated October 17, 2026
You can delete your Journi account and your data any time, from inside the app or by email. Deleting is permanent.
In the app (fastest)
- Open Journi and sign in.
- Tap your emoji at the top right to open the menu.
- Tap Account & privacy, then Delete my account…
- Type DELETE and confirm. It happens right away.
Can't get into the app?
Email support@novarahq.io from the email address on your account with the subject “Delete my Journi account” and we'll delete it for you.
What is deleted
- Your sign-in (email and password) and your profile, including any phone, emergency contact, passport month, or dietary info you entered
- Every scrapbook memory and photo you added, including the photo files
- Every group-chat message you sent
- Your private chats with Coco and your notification settings
- Any vacation nobody else is on, with its photos
What stays
Vacations other people are still on keep going. Shared plans such as the itinerary, costs, and polls stay with the vacation but are no longer linked to you. Reports you filed about other people's content are kept, without your name, so we can finish reviewing them. Encrypted backups kept by our database host roll off within about 7 days.