Journi support
Last updated October 17, 2026
Journi is a group-trip planner made by Novara. Here is how to get unstuck.
Get help
Email support@novarahq.io from the email on your account and tell us what happened. A screenshot helps.
Joining a trip
Ask the person who started the trip for its 4-digit code or invite link. In Journi, tap Join with a code and type it in. You can see your code any time from the menu (tap your emoji, top right) and share it with the group.
Trip alerts
Alerts are optional. Turn them on from the pop-up on your first visit or the alerts button on the home screen, and off the same way. If you said no by accident, turn them on in your phone's Settings → Notifications → Journi.
Coco, the AI helper
Coco only works after you say yes, and you can turn her off in Account & privacy. She can be wrong, so double-check prices, bookings and safety details. If a Coco reply isn't okay, tap Report under it.
Reporting and blocking
Tap Report under any message, memory or Coco reply. You can also block the person so you stop seeing what they post, and unblock them later in Account & privacy. We review every report.
Delete your account
Menu → Account & privacy → Delete my account. Steps and what is removed are at /delete-account.